IT-Support Services
Minimaldowntime –predictable costs
Whether it’s high ticket volumes, lack of internal expertise or unclear responsibilities, IT support quickly becomes a bottleneck in day-to-day operations. With SITS IT Support Services, companies receive reliable assistance from the first inquiry to complex error analysis. This keeps your IT stable, secure and productive.
- Fast support for solutions: Structured ticket processing and clear SLAs reduce waiting times.
- Relieve internal IT: Standard enquiries are handled, giving your teams more time for strategic issues.
- Leverage expertise: Access to experienced specialists and manufacturer support for complex issues.
- Gain transparency: SLA reports and KPIs provide clear insights into the quality and speed of support.
Predictable, Secure, Adaptable
Are you ready for the next step?
SITS combines ITIL-based standards with modular support levels. This allows you to benefit from clear processes and high transparency, while also giving you the flexibility to scale support precisely to your needs. SLA reports provide you with full transparency. Our ISO 27001 certification underscores our commitment to information security.
Challenges for Companies
- High ticket volumes: Many inquiries at once quickly lead to long waiting times and dissatisfied users.
- Lack of internal expertise: Complex disruptions or hybrid IT environments often overwhelm existing resources.
- Unclear responsibilities: When issues arise in cloud, on-premises, and SaaS systems, it’s often unclear who is responsible.
- Pressure during IT outages: Every outage causes productivity losses and must be resolved quickly to avoid costs.
- Lack of transparency: Without clear SLAs and reports, it remains unclear how effective the support is and where there is potential for optimization.
Our IT Support Services
Greater Productivity, Secure Usage.
With SITS' IT Support Services, we ensure that your systems run smoothly, downtime is quickly resolved, and your IT teams are noticeably relieved.
We support you with first-level enquiries as well as complex malfunctions.
Frequently Asked Questions
Our standard support is provided in German and English. Upon request, additional languages can be covered via international partner networks or dedicated teams.
The handover follows clearly defined ITIL processes. Each ticket is documented and passed on to the next level with all previous handling steps, logs, and escalation details. This ensures that no information is lost and that processing continues without delay.
Yes. We seamlessly integrate our service desk and monitoring solutions into existing customer systems. Alternatively, we can provide our own ticketing system and connect it to the customer's tools via interfaces. This ensures full transparency and control at all times.
We offer flexible service time slots up to 24/7 support. Together, we will define the availability that suits your company.
